Earn points on qualifying purchases · Free regular delivery may apply to qualifying Greater Accra orders of GHS 100 or more while launch slots remain.
Earn points on qualifying purchasesFree regular delivery may apply to qualifying Greater Accra orders of GHS 100 or more while launch slots remain.
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Terms

Purchase and fulfilment terms shaped for a premium retail experience.

These launch-ready terms cover account access, order placement, delivery confirmation, Nurapoints, and support expectations in plain language.

Key order terms

Account and guest checkout

Customers may check out as guests or sign in. Guest orders can be reopened securely with the order reference and checkout email or phone number. Nurapoints are posted only when the applicable account and order rules are satisfied.

Delivery confirmation

Eligible deliveries require OTP confirmation before handoff is completed and, in COD cases, before rewards are finalized.

Rewards and support

Nurapoints

Nurapoints are credited according to payment and delivery completion rules and remain visible in the customer dashboard.

Support review

Failed delivery attempts and other exceptional cases may be reviewed by Nura operations before a final outcome is applied.